For nearly a century, businesses across the country have relied on plain old telephone service (POTS) to stay connected. However, telecom providers are increasingly turning to more advanced solutions and gradually phasing out copper wire services. If you're a telecom agent or reseller, here's what you should know about the challenges your clients might face to help you smooth out the POTS replacement transition and tackle problems before they arise.

Why Is POTS Replacement Necessary?

In 2019, the Federal Communications Commission (FCC) approved Forbearance Order 19-72A1, allowing telecom carriers to phase out the deteriorating copper POTS lines. Additionally, providers aren't obligated to maintain POTS lines or offer the service. As a result, companies that continue to use the older lines will experience higher maintenance costs and decreased functionality as the copper hardware continues to degrade. 

Order 19-72AI hastens the transition to digital LTE solutions, which are considered future-proof. They also offer improved speed and flexibility than the traditional POTS infrastructure. However, the grace period has a deadline. The FCC-mandated POTS replacement must occur on or before August 2, 2022. While the time frame is still several months away, there are some challenges to switching from analog to digital. Schedule a POTS replacement quickly to remedy any unique situations before the deadline. 

What Are the Challenges of Transitioning to Digital?

Even companies that have jumped from analog to digital may still have POTS connections to power fire alarms, smoke detectors, and security systems. These always-on connections have traditionally been seen as more reliable, especially since they're available even when the power goes out.

While the POTS replacement process for primary internet and phone connections may be relatively straightforward, these specialized connections often require unique consideration. As a telecom agent, you'll need to be ready to recommend solutions that provide the reliability that safety and emergency systems need without the cost of traditional phone lines.

How Can You Develop a Plan for POTS Replacement?

Once you understand why a client is still using expensive, outdated POTS lines, you can begin recommending solutions. For example, 4G LTE is the industry standard for elevator service, fire alarms, and security systems, thanks to its dependability and lower cost.

Many leading telecom providers offer LTE connections that meet the NFPA 72® standards, the national fire code for wireless connections. If your customers still have systems hard-wired into the phone system, creating service packages with components that meet these codes can help create a seamless transition.